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    Refunds & Returns Policy

    Our policy lasts for a period of 30 days. Kindly note that if 30 days have passed since your date of receiving the package, our team will not be held liable for it and thus cannot help with refunds and exchanges.

    • To complete your return process, we require a receipt or proof of purchase.
    • Please do not send your purchase back to the manufacturer or warehouse
    • Kindly keep your order number ready for quick responses from our team

    In addition, you are requested to record a parcel opening video and/or parcel pictures when received for better assistance with regards to your exchange and return process. In that video and/or picture, make sure of the following:

    • Show your package from all sides, thus proving it is unhampered with
    • Show the address slip proving it is addressed and delivered to you
    • Show all products top and bottom to the camera in your video/photo

    Return Criteria

    • Your item must be unused and in the same condition that you received it in.
    • It must be in the original packaging.

    Return Process

    Save your parcel and product’s picture and/or record its opening stage.

    Send us an email to support@zadiliq.com . Your email should include the following:

    • Attach the picture(s) and/or videos you recorded and saved.
    • The subject line should be “RETURN REQUEST: ORDER NUMBER XXXXX". XXXXX would be your order number.
    • Mention your reason for returning the product(s)
    • Attest to not using the product(s) and that they are unpackaged and in original brand-new condition.

    Once your return request is received by us, we will review it and we will send you further instructions via email.

    Products falling under the category of non-returnable items

    • Items such as underwear / swimsuits are non-returnable items due to hygiene considerations. 
    • Gift cards.
    • Health and personal care items.

    Products falling under the category of partial refunds (if applicable)

    • Item is not in its original condition
    • Item is damaged
    • Item is missing parts for reasons not due to our error

    Refunds (if applicable)

    1. Once your return is received and inspected, we will send you an email confirming the same.
    2. The refund process will then be initiated.
    3. We will also notify you of the approval or rejection of your refund.
    4. Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain period of days.

    Late or missing refunds (if applicable)

    The refund will show in your bank statement within 5 to 7 business days after it has been issued (i.e. after you got notified about refund approval).

    If you still haven’t received the refund after 7 business days, kindly contact us at contact[at]createthetrend.com.

    Sale Items (if applicable)

    Only regular priced items may be refunded. Sale items are not applicable for refunds.

    Restocking Fee

    All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restocking fee. The restock fee is 20% of the original invoice value of the goods.

    Return Shipping

    • You will be responsible for paying for your own shipping costs whilst returning the item(s).
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need an exchange, it will be applicable for the same item only, and not in exchange for any other.

    For more information on your item, kindly get in touch with us at contact[at]createthetrend.com.

    Gifts

    • If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.
    • Once the returned item is received, a gift certificate will be mailed to you.
    • If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver where they will be notified about the entire process.